Privacy Policy and Compliance

Privacy Policy

SCOPE AND PURPOSE

This Privacy Policy outlines how Proactive Billing LLC (“we,” “us,” “our”) collects and uses your information on our website, www.proactivepbs.com, and in offline locations that refer to this policy. We do not share data collected through our intake forms with third parties and are not responsible for the privacy practices of other websites. We recommend reviewing their privacy policies independently.

INFORMATION WE COLLECT

We collect the following information:

User-provided Information: Details like name, email, phone number, practice/organization information, and account login credentials when you sign up or request services.
Partner Information: Details about partners and leads, including organization, contact info, needs, and preferences.
Automatically Collected Information: Data such as IP address, location, browser type, and usage patterns when visiting our website.

EXEMPTIONS

This policy doesn’t apply to products governed by separate privacy policies or third-party websites. We recommend reviewing those policies independently.

HOW WE USE YOUR INFORMATION

We use your information to:

Monitor and improve website performance.
Develop new features and services.
Distinguish between current and potential clients for marketing purposes.
Contact you regarding products or services, surveys, or usability feedback.
Ensure the security of our website and services.
Your data is retained only as long as necessary, with security measures in place to protect it.

SHARING YOUR INFORMATION

We do not share personal data except in these cases:

With service providers for specific business purposes.
To comply with legal requirements.
During business transactions, with limitations on use.
At your request, such as sharing with a social network.
We do not share data with affiliates, vendors, or make public information like reviews without your consent.

PERSONAL DATA CATEGORIES

We collect personal information in the following categories:

Identifiers: Name, email, IP address.
Customer Records: Address, phone number.
Commercial Information: Products or services purchased.
Network Activity: Website interaction data.
Employment Information: Job title or employer.
Geolocation Data: General or precise location, collected with consent.

DATA COLLECTION METHODS

We collect data through:

Direct Submission: Information provided through forms, service requests, or support.
Automated Collection: Data via cookies and similar technologies.
External Sources: Information from business partners or social media.

DATA USE

We use your data for:

Responding to service requests.
Improving services and website functionality.
Verifying your identity and access.
Communicating with you for updates and marketing.
Ensuring security and integrity.

SHARING YOUR DATA

We may share your data with:

Service providers for analytics, marketing, and website functionality.
Legal authorities or business transfers when required.
Third parties with your consent or as permitted by law.

DATA RETENTION & SECURITY

We use encryption and other measures to protect your data. We retain it only as necessary and delete or anonymize it upon request, where feasible.

COOKIES & TRACKING TECHNOLOGIES

We use cookies to enhance user experience and gather data on website usage. You may opt-out of cookies through your browser settings.

THIRD-PARTY INTEGRATIONS

We may integrate with third-party platforms. Please review their privacy policies for details on how they handle your data.

YOUR RIGHTS

Residents of applicable states have rights to access, correct, delete, or opt-out of the sale of their personal data. California residents may request access, deletion, or opt-out under California law.

AGE REQUIREMENT

Our services are for users aged 18 and older. We do not knowingly collect data from children under 13.

DATA GOVERNANCE

By using our website, you consent to the processing and storage of your data in the U.S., governed by U.S. law.

POLICY UPDATES

We may update this policy and will post changes on our website with the effective date.

COMPLIANCE POLICY

Proactive Billing LLC (“we,” “us,” “our”) is committed to adhering to all applicable laws, regulations, and industry standards in the medical billing and healthcare sector. Our compliance efforts include the following key areas:

HIPAA Compliance

We ensure that all patient data is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We protect patient confidentiality and privacy, and we maintain secure processes for managing protected health information (PHI).

Data Protection and Privacy

We comply with relevant data protection laws, including those governing the collection, use, and storage of personal and medical data. We implement appropriate administrative, physical, and technical safeguards to protect data from unauthorized access and breaches.

Billing and Coding Standards

We adhere to all applicable billing and coding regulations, including the use of the most current coding systems and compliance with insurance billing rules. Our team follows best practices to ensure accurate and timely submission of claims.

Fraud Prevention

We maintain strict policies and procedures to detect and prevent fraudulent activities, including ensuring that all claims are submitted accurately and in good faith.

Audits and Reporting

We perform regular internal audits to ensure compliance with billing, coding, and data protection practices. We are also committed to cooperating with external audits or investigations as required by law or regulation.

Training and Education

Our team undergoes regular training to stay informed about compliance requirements, changes in laws, and industry best practices. This ensures our services remain compliant with healthcare regulations.

Third-Party Compliance

We require all third-party service providers to adhere to our compliance standards, including confidentiality agreements and data protection measures.

For any questions or concerns regarding our compliance practices, please contact us at [contact information

Cookies Policy

Proactive Billing LLC (“we,” “us,” “our”) provides medical billing and Revenue Cycle Management services across the United States.

Use of Cookies

Like most websites, we use cookies to ensure you have the best experience while browsing our site. Cookies are small text files stored on your computer or mobile device when you visit a website.

We use cookies to:

Personalize your experience and simplify the registration process (e.g., storing your email address).
Ensure our website works as expected.
Remember your preferences across visits.
Improve site speed and security.
Allow you to share content on social media platforms like Facebook.
Enhance the functionality and performance of the website.
Make our marketing efforts more efficient.

What We Don’t Do With Cookies

We do not collect personally identifiable information without your express consent.
We do not collect sensitive data without your express permission.
We do not share data with advertising networks or third parties.

Your Consent to Cookies

By continuing to use our website, you agree to our use of cookies, as long as your browser settings accept them. If you prefer not to use cookies, you can adjust your browser settings, but please note that this may impact your experience on our website.

Third-Party Cookies

Our website may include third-party functionality. We use anonymous cookies to collect visitor statistics, such as:

The number of visitors to our site.
The type of device and operating system they use (e.g., Mac or Windows).
The pages they visit and how long they spend on our site.
How visitors arrive at our website (e.g., via a search engine).

These statistics help us enhance the website’s performance. We use Google Analytics to collect this data on an anonymous basis.

Turning Off Cookies

You can disable cookies through your browser settings. However, please note that disabling cookies may affect how the website functions.

CONTACT US

For inquiries or to exercise your rights, contact us at:
Phone: 888-855-1649
Email: info@proactivepbs.com
Address: 837 Bay Street, Fall River, MA, 02724